1. Guaranteed exchange up to 15 days after purchase: any defective product can be exchanged for a replacement within 15 days.
2. After 15 days: all defective products can be repaired free of charge for a period of 2 years from the date of purchase.
3. Lifetime workmanship guarantee: after the free maintenance period has expired, the maintenance service will charge for material expenses only, free of labor expenses.
NOTE: Warranty does not cover accessories!
1. Get the order number/details (where you bought the product, a screenshot is helpful)
2. Take photos or short video about the problem you had with the product
3. Write us an email at firstname.lastname@example.org with a description of the problem you had and attach above 2 things.
Returns and Refunds:
MecArmy is confident you'll be completely happy with any purchase you make and offer a 7-day returns policy. You can return your purchase for a full refund should you be unhappy with it in any way once received, subject to the following terms and conditions.
Refunds for goods returned may be reduced if the product (including all packaging, accessories, and manuals) shows evidence of use beyond any handling necessary to see whether the product meets your expectations.
If the original product packaging has been damaged or destroyed we will only issue a full refund if the product is being returned due to a defect.
No right of full refund exists unless the product is defective and you are returning it for this reason.